Refunds & Returns

Delivery Options
Orders Placed on Weekends and Public Holidays
Orders placed on Saturdays, Sundays or Public Holidays will not be dispatched until the next working day

POSTAGE OVERVIEW

All UK orders over £150 = free delivery*
We do not ship outside of the UK accept for by special arrangment – you would need to call us on (0044) 1832 778390 or email us at shop@britishhygienecontrol.co.uk with your requirement and location and we would work out the postage with the courier and take full payment for the order and postage directly.

UK Mainland
Standard Delivery 2 Working Days – up to:
2kg £3.99
20kg £9.99
30kg £15.99
10,000kg £31.99

Next Day Delivery – up to:
30kg £9.99
60kg £20.00
80kg £30.00
90kg £39.98
100kg £49.95
10,000kg £59.99

Scottish Highlands and Northern Ireland
Express Delivery 2 Working Days – up to:
20kg £15.99
40kg £31.98
60kg £47.97
80kg £63.96
100kg £79.95
10,000kg £95.94

Channel Islands, Scottish Islands and Isle of Man
Express Delivery 2 Working Days – up to:
20kg £19.99
40kg £39.98
60kg £59.97
80kg £79.96
100kg £99.95
10,000kg £119.94

Free Delivery
*Orders over £150.00 net goods value are shipped free of charge on our 2-3 day service to UK Mainland Addresses excluding delivery addresses that have postcodes starting with BT, AB36-38, AB40-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50. These postcodes will be charged accordingly.

Public Holidays
Regional holidays count as national holidays and both are exempt from Next Working Day delivery calculations.

Shipping Method
Items may ship using a variety of methods, both air and ground.

  • Hazardous Goods
    We are unable to deliver certain hazardous goods to customers using our standard 2-3 day delivery service, as many of these items are prohibited for carriage by Royal Mail, our main supplier of this service. This includes our ranges of rodenticides, insecticides, and any product that is either classified as flammable and / or presented in a pressurised container.

** Shipping Surcharges
Shipments over 2kg will be shipped by courier at £9.99 unless they qualify for carriage-paid status.

All shipments over 20kg are subject to further weight surcharges, unless they qualify for carriage-paid status. Add all items to your basket to see final shipping costs

*** Scottish Islands
Shipments to Scottish Islands with postcodes that begin with HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44 & ZE1-3 take between 2-5 working days please call us for details.

Payment Options
At British Hygiene Control we accept a variety of payment methods.

Online Payment by Credit or Debit Card
Online payments by Credit or Debit card are processed immediately using our Secure Payment Server and HSBC Secure ePayments. Online payments are our preferred method of payment for fast delivery.

Telephone Payment by Credit or Debit Card
If you prefer to talk to us before placing your order please call us on 01832 778390 and we will be able to process your order over the phone.

Returns
Here at British Hygiene Control we operate a “no quibble” returns policy, but goods do need to be returned in an orderly manner and an saleable condition. Goods that are returned will incur a 10% re-stocking charge, unless they were supplied in error by ourselves. We regret that we are unable to refund carriage charges for returned goods, unless they were supplied in error by ourselves.

Please call us for a Returns Authorisation Number before attempting to return goods for exchange or refund. All parcels returned must be packaged to the same standard as when received.

Goods returned without prior notification and without a Returns Authorisation Number will not be processed for a refund. If required we can arrange to have the parcel collected from you for a minimum charge of £17.00.

Incorrect product received:
If you have received the wrong goods then we must be notified in writing or by E-mail within 7 days of the receipt of the goods. Email info@britishhygienecontrol.co.uk

Upon notification we will arrange for a swap-out exchange to happen at the earliest possible opportunity at our own expense.

Faulty products:
All goods being delivered should be inspected for damage before being signed for from the carrier. Damaged goods should be refused and not signed for, they will then be returned to us by the carrier, please notify us immediately if you receive goods that have been damaged in transit

British Hygiene Control will not be held liable for damage, loss, mis-delivery or non-delivery of any consignment if the the proof of delivery (POD) was signed by you as having been received in good condition, unless you notify us of the same within 3 working days of the date of the delivery. Faulty goods can be returned and swapped for replacements at no extra charge. If found to be of faulty manufacture a full refund including the carriage costs, can be made in lieu of a replacement item. British Hygiene Control will not be held responsible for any loss of time or expenses as a result of any product failure.

Important Information:
Mark our returns authorisation number clearly on the outside of the package.

Pack the goods properly to avoid damage in transit.

If British Hygiene Control is responsible for arranging for the return collection, or product swap-out, please ensure that the parcel is made available for collection on the agreed day as EACH failed collection attempt will be charged for. Unpaid collection charges will be deducted from your refund.

Return carriage charges will be paid by British Hygiene Control when British Hygiene Control is at fault, and paid by the customer, when the customer is at fault.

Refunds, replacements and substitutions are issued to the customer once the returned goods arrive at our premises and have been inspected and matched to a returns number

British Hygiene Control will not be liable for any loss in transit suffered by the customer when the goods in question have been returned at the customer’s expense

Returns Address
Advanced Hygienics / British Hygiene Control
Returns Department
Unit 2 Cedar Park
30 Terminus Road
Chichester
West Sussex
PO19 8GT
United Kingdom

Privacy Policy
This privacy policy explains how we use any information collected from you as you use this website, including our use of cookies. British Hygiene Control is committed to protecting and preserving the privacy of our visitors and customers when visiting our website or communicating with us.

We may change this policy from time to time so please check this page occasionally to ensure you’re happy with any changes. Continued use of the website implies acceptance of the policy.

We do not store credit card details nor do we share customer details with any 3rd parties.

How do we collect information?
British Hygiene Control collects and processes data about you when:

You purchase products or services from us or communicate with us via telephone, post, email, website, social media pages, we may collect personal data about you
you sign up to receive email newsletters
you visit our website, leaving information about your computer and visits
You may choose to opt-out of these at any time.

If you make a purchase from us, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of debit/credit card transactions. If you have any questions regarding secure transactions, please contact us.

How is your information used?
We may use your information:

to provide you with information relating to our products, information related to our website, services which you request from us or for the registration of events
to provide you with information on other services that we feel may be of interest to you in line with those you have previously expressed an interest in via our website, interest groups or events
to seek your views or comments on the services we provide
for our internal purposes including statistical or survey purposes, site performance and evaluation to improve our website
to administer this website
We will hold your personal information on our systems for seven years, following the end of our financial year in which you placed your order, in accordance with our legal obligations to keep records for tax purposes.

As a British Hygiene Control customer you’ll continue to receive emails from us, including our monthly newsletter. You can click unsubscribe at the bottom of these emails to stop receiving them, however, opting out of promotional emails will not stop all communication from us. By becoming a customer of British Hygiene Control, your company is signing you up to receive certain information related to the organisation.

It is a constitutional requirement for us to send this information to you.

Not a customer with British Hygiene Control
If you are not a customer of British Hygiene Control, such as a commercial partner or someone who once attended an event, or on our Affiliate Scheme, you can choose to opt in or out of further contact with us.

We also receive data through networking and events (eg business cards) and add these details, if relevant, onto our database.

Who has access to your information?
British Hygiene Control will not sell, share or lease the personal information we collect about you with any third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information which we think you may find interesting.

Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely on all our systems. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the British Hygiene Control website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. You have a right to complain to the ICO if they think there is a problem with the way British Hygiene Control are handling your data.

Use of cookies on the British Hygiene Control website
Like many other websites, the Advanced Hygienics website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise when you visit. Cookies are sometimes used to improve the website experience of a visitor to a website and help deliver a better and more personalised service.

There are different types of cookies based on their use:
Some cookies we use to remember your preferences for tools found on our website, so you don’t have to re-enter them each time you switch a page or each time you visit. They will remember your user login, the language you prefer and help speed up your searches.
Some are created and used by web analytics software (such as Google Analytics) to track how many individual unique users we have and how often they visit the website. Unless you are signed into the site, these cookies cannot be used to identify you personally. If you are logged in, the login process links you to your stored membership record that includes your username and email address.
When you register with us, we generate cookies which signal whether you are signed in or not.
We use these cookies to determine which account you are signed in with, and if you should get access to a service.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log into our website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How do I opt out?
You have the choice about whether or not you wish to receive information from us. If you no longer want to receive direct marketing communications from us then you can unsubscribe.

Click the ‘unsubscribe’ link at the bottom of newsletters and emails sent to you
Email us or telephone +44(0) 1832 778390 and we will process your request within 7 days